Refund policy

Return for Store Credit / Exchange Period You have 21 days from the date of delivery to request a store credit or exchange for eligible products. See below for for what to do for defective items.

CLEARANCE ITEMS ARE FINAL SALE!

Return for Store Credit / Exchange Conditions  for Items must be:

  • Unopened and unused
  • In original packaging with all tags attached
  • In the same condition as when received

Store Credit Only All approved returns will be issued as store credit only. No cash or credit refunds will be provided.

Final Sale Items Personal care items are final sale and cannot be returned or exchanged for health and safety reasons. This includes hair brushes/combs, toothbrushes, floss, toothpaste, shaving items, scalp massagers, body brushes, loofahs, foot files, pumice stones, scalp massagers, soap bags, exfoliating mits, opened skincare products, creams, toners, makeup, makeup brushes.

 

DEFECTIVE ITEMS VS. EXCHANGES

 

Defective Items:

Items that arrive and are not functioning as intended:

  • To speed up your exchange, please contact the manufacturer directly for help replacing your product.
  • If you cannot reach the manufacturer contact us to reach out on your behalf.
  • If you need our help during this process please contact us! In most cases the product will be replaced by the manufacturer.
  • If the above does not work then we will offer a credit for the products value.

 

Broken Due to Shipment:

Items that arrive damaged or broken due to shipping company:

  • Please contact us immediately so we can replace the items that broke.
  • Please send pictures of the damaged product so we can file a claim.
  • Once we receive pictures, we will reship the product to you or offer store credit for its retail value.

 

Exchanges/Unwanted Items:

  • Items you wish to return because they don't fit, you changed your mind, or you're unsatisfied with your purchase
  • Store credit will be issued for the item value (minus any restocking fees if applicable)
  • Customer is responsible for return shipping costs
  • Items must meet all return conditions (unopened, unused, with tags, etc.)
  • Purchase must have occurred within 21 days of asking for exchange.

 

Important Note: Both defective items and exchanges result in store credit only - no cash refunds are provided. The main difference is who pays for return shipping and how quickly we process the return. We will also work with manufacturers regarding defective products to get you a new product to replace the defective one.

Store Credit Process To initiate a credit, contact us at info@yukonrefillery.ca with your order number and reason for wanting a store credit. Return shipping costs are the responsibility of the customer unless the item was defective or damaged upon arrival.

Processing Time Store credit will be issued within 5-7 business days after we receive and inspect your returned item.

 

LOCAL YUKON-MADE PRODUCTS

Defective Local Products:

  • For defective items made by local Yukon businesses, we may direct you to contact the original maker/artisan directly for repair or replacement
  • This ensures you receive the best possible service from the craftsperson who created your item
  • We will provide you with the local business contact information and assist in facilitating the process
  • If the local business cannot resolve the issue, we will honor our standard return policy with store credit.

Why We Do This:

  • Local artisans often provide specialized repair services that maintain the quality and integrity of their handcrafted items
  • This supports our local Yukon business community
  • You may receive faster, more personalized service directly from the maker

Our Commitment:

  • We remain responsible for ensuring your satisfaction
  • If you're unable to reach the local business or they cannot resolve the issue within 14 days, please contact us and we'll process your return under our standard policy above.